Frequently
Asked Questions

No — the PanicTap device is included free with every subscription plan. There is no upfront hardware cost. Your device ships as soon as your subscription is activated.

PanicTap has an industry-leading 2-week battery life on standby. Most users charge it on weekends.

PanicTap is designed to be carried in multiple ways — it attaches to a keychain, clips to a bag strap, or can be worn on a lanyard. It's compact and discreet enough that most people won't notice it.

PanicTap is rated IPX4, which means it's splash-resistant and can handle rain, sweat, and accidental spills. It is not designed for submersion.

Contact our support team through the Contact page and we'll help arrange a replacement. Service fees for replacements vary by situation - please reach out for details.

We offer three individual plans: Month-to-Month at $44.95/month, a 1-Year Contract at $39.95/month (our most popular), and a 2-Year Contract at $34.95/month. All plans include a free PanicTap device. Business volume pricing starts at $39.95/device/month — see our For Business page for full details.

Yes. Month-to-month plans can be canceled with 30 days' written notice before your next billing cycle. If you cancel within the first 3 months, there's a $75 early termination fee per device. For 1-year and 2-year plans, canceling before your term ends comes with an early termination fee equal to half of the remaining subscription fees. Once your term is up, your plan renews month-to-month. Please review the full cancellation policy in our Terms & Conditions.

Billing is monthly on the anniversary of your signup date. Your first charge occurs at the time of subscription. All payments are processed securely through Shopify.

We don't currently offer a free trial. If you'd like to try PanicTap without a long-term commitment, our month-to-month plan is the most flexible option.

No phone needed — PanicTap operates completely independently. The device has its own built-in GPS and LTE connection, so it can send your location and trigger an alert on its own. Leave your phone in your car, your locker, or at home — PanicTap works either way.

When you press and hold the button, PanicTap sends a text to all of your emergency contacts at the same time. The text includes a link to your location at the moment you pressed the button.

Yes. When you press and hold the button for about 2 seconds, PanicTap places a live call to 911. By default the call is one-way: the dispatcher can hear you, but you won't hear them. Whether the dispatcher can see your location depends on your local 911 center, so if you can, clearly say where you are and what's happening. Two-way audio can be turned on for your device on request. This is included with all subscription plans.

Not likely — PanicTap uses a long-hold activation method that makes accidental triggering very difficult. If you do activate it by mistake, stay on the line and clearly tell the dispatcher it was an accident, along with your name and location. Remember you won't hear them reply unless two-way audio is turned on. Please also email support@panictap.com so we know.

You can register unlimited emergency contacts in PanicTap. All contacts are notified simultaneously when you activate the device.

Yes. Business accounts come with a centralized dashboard where you can add or remove devices, manage billing, and monitor your team's subscription status — all under one account.

Pricing is tiered based on total active devices: 1–9 devices at $39.95/mo each, 10–99 at $34.95/mo, 100–499 at $29.95/mo, and 500+ at $24.95/mo. Your rate is automatically applied based on your current device count. See the full breakdown on our For Business page.

Yes. Business accounts receive monthly itemized invoices automatically. Contact our team if you need custom invoicing arrangements or purchase order support.

Payment methods can be updated through your Shopify account portal. Log in at the link in your confirmation email or contact our support team for help.

You own your PanicTap device, so there's nothing to send back, even if you cancel. If your device arrives damaged or stops working through no fault of your own, we'll replace it for free. Canceling before your plan term ends may come with an early termination fee. See our Terms & Conditions for details.

Reach out through our Contact page and our team will get back to you within one business day.